Learn about common issues that may arise during Play Pass Activation and how to resolve them:
Incorrect Code Error
If you are seeing an Incorrect Code error screen:
Press OK and re-enter your Activation Code. Double check the code for any misspellings. Note: Make sure you are distinguishing between the letter O vs. the number 0!
If the issue persists, please send us a message and we will assist you promptly.
Maximum Devices Error
If you are seeing a Maximum Devices error screen:
A Play Pass can only be activated on a maximum of 2 devices if they are within the same household.
If you believe that you have not met the device limit, please send us a message and we will assist you promptly.