If you are experiencing issues with your Nex Playground, we recommend starting with our Troubleshooting Tool here, which is the fastest way to resolve common issues and, if necessary, initiate a warranty claim.
For more information about opening a warranty claim, please check out our Warranty Policy article.
To process a warranty claim and request a replacement, we require:
Proof of purchase, such as a receipt, which should clearly show the date of purchase and order number(if applicable). If you received the device as a gift, a gift receipt will be sufficient.
The device serial number.
Additional information needed to help diagnose the issue.
We’re here to help and will do our best to assist you with any warranty-covered replacements.