If your camera display appears blurry, fuzzy, or out of focus, the lens may be scratched. Here's what we recommend in that case:
Gently wipe the lens with a microfiber towel:
This may remove any dirt or smudges on the lens. Only use a microfiber wipe or towel, as other materials could scratch the lens.
Do not use toothpaste to clean it:
Toothpaste is an abrasive material that might damage the lens.
If wiping doesn't help:
Unfortunately, the lens cannot be replaced on its own. Please send us a video of what you see on Tracking Assistant, alongside some close-up pictures of the lens. We’ll verify if there’s anything we can do to help.