Nex Playground

Something Went Wrong - Clear Game Data

Something Went Wrong - Game Installation

Something Went Wrong - PlayOS

My movements are lagging or delayed in the games

My movements are not being detected properly

Playground is not responding to movements/game is frozen

I am not seeing the latest/new game release or not receiving game updates on my Nex Playground

I am having trouble powering Playground on

I cannot control Nex Playground with my remote

How to ensure PlayOS is version 1.5 or above

My TV/Playground keeps turning on by itself

I cannot connect to Wi-Fi

I am seeing a black screen/blank screen

Where can I find the MAC address of Playground?

My body does not fit in the camera view during setup

Some games are showing a different language than the system

How to send a diagnostic report

My camera lens is scratched

Troubleshooting

Create a custom design with text, images, and links

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