Nex Playground

Belle

Eduardo

Troubleshooting

Troubleshooting Tool

Please try our troubleshooting tool, as this is the quickest way to resolve any issues

How can I fix a stuck game?

How to send a diagnostic report

How can I erase everything on Nex Playground

How can I perform a factory reset?

Systems & Games

My body does not fit in the camera view during setup

My movements are lagging or delayed in the games

My camera lens is scratched

My movements are not being detected properly

Playground is not responding to movements/game is frozen

Fix issues with detection, lag, tracking accuracy, and freezing.

Camera & Tracking Issues, Lag

Some games are showing a different language than the system

How do I reboot Nex Playground?

My TV/Playground keeps turning on by itself

I am having trouble powering Playground on

Steps for issues turning Playground on or getting it to start up and behave normally.

Power & Startup Issues

I am seeing a black screen/blank screen

There is no sound coming from the TV when connected to Nex Playground

I don't hear any sound

Resolve black screen, video output, and audio problems.

Display & Sound Issues

I cannot control Nex Playground with my remote

Fix issues with the Nex Playground remote

Remote

I cannot connect to Wi-Fi

How to ensure PlayOS is version 1.5 or above

I am not seeing the latest/new game release or not receiving game updates on my Nex Playground

Where can I find the MAC address of Playground?

Help with Wi-Fi, updates, and basic network/system information needed to keep Playground running smoothly.

Connection & Updates

Create a custom design with text, images, and links

Playground Website

Community

Feedback

Find answers and get help from Intercom Support and Community Experts

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