Nex Playground

Troubleshooting Tool

I am not seeing the latest/new game release or not receiving game updates on my Nex Playground

I cannot control Nex Playground with my remote

I cannot connect to Wi-Fi

My movements are lagging or delayed in the games

My movements are not being detected properly

Playground is not responding to movements/game is frozen

I am having trouble powering Playground on

I am seeing a black screen/blank screen

My TV/Playground keeps turning on by itself

My body does not fit in the camera view during setup

Some games are showing a different language than the system

My camera lens is scratched

There is no sound coming from TV when connected to Nex Playground

I don't hear any sound

How to send a diagnostic report

Something Went Wrong - PlayOS

Something Went Wrong - Clear Game Data

Something Went Wrong - Game Installation

How to ensure PlayOS is version 1.5 or above

Where can I find the MAC address of Playground?

How can I fix a stuck game?

How do I reboot Nex Playground?

Please try again later

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Troubleshooting

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