Nex Playground

Belle

Eduardo

Troubleshooting

Troubleshooting Tool

Please try our troubleshooting tool, as this is the quickest way to resolve any issues

How can I fix a stuck game?

How to send a diagnostic report

How to erase everything on Nex Playground

How can I perform a factory reset?

Systems & Games

My body does not fit in the camera view during Playground setup

My movements are lagging or delayed in the games

My camera lens is scratched

My movements are not being detected properly

Nex Playground is not responding to movements/game is frozen

Fix issues with detection, lag, tracking accuracy, and freezing.

Camera & Tracking Issues, Lag

Some games are showing a different language than the system

How do I restart Nex Playground?

My TV/Playground keeps turning on by itself

I am having trouble powering Playground on

Steps for issues turning Playground on or getting it to start up and behave normally.

Power & Startup Issues

I am seeing a black screen/blank screen when I power on the Nex Playground

I don't hear any sound coming from the TV when connected to Nex Playground

Resolve black screen, video output, and audio problems.

Display & Sound Issues

I cannot control Nex Playground with my remote

Fix issues with the Nex Playground remote

Remote

My Nex Playground cannot connect to Wi-Fi

I am not seeing the latest/new game release or not receiving game updates on my Nex Playground

Where can I find the MAC address of Playground?

Help with Wi-Fi, updates, and basic network/system information needed to keep Playground running smoothly.

Connection & Updates

Create a custom design with text, images, and links

Playground Website

Community

Feedback

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Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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