Note: New games are only available to Play Pass holders. To learn more, please check out What is a Play Pass?
Important Disclaimer
Playground's Wi-Fi does not support any Wi-Fi network that requires logging in (captive portals). Generally, captive portals are found in Wi-Fi networks of hotels, schools, airports, etc. You can identify a captive portal if the network asks for an additional username and/or password after you've already connected.
The Wi-Fi settings on Nex Playground do not support Proxy settings.
Playground's Wi-Fi requires access to specific domains and ports. This should not be relevant to most use-cases, as routers' default settings do not block connection to them. However, when using enterprise grade router or networks, it may be required. Please white list the following domains from your firewall:
npg.games
nexplayground.com
And unblock the following port:
17443
You'll need internet connection to receive the latest updates. If you haven't been able to connect to Wi-Fi, or are connected but not receiving updates, please try connecting to a different Wi-Fi network or mobile hotspot to check if the issue persists.
If you are able to connect to a different network or mobile hotspot and download updates, it indicates a potential issue with the original network.
Check Your Internet Connection
If you already have Play Pass but new games are not showing up on your Nex Playground, please check if your Playground is connected to the internet:
From the home screen, press the Up button on your remote a couple of times to open the top menu.
If Playground is not connected to the internet, an exclamation mark icon and Not Connected to the Internet message will appear below the Wi-Fi option.
Press the Wi-Fi menu option to select the Wi-Fi network you'd like to join.
Once connected, the new games will start to download. Please allow at least 10 to 15 min for the downloads to complete.
You'll see the new games in their respective row! Make sure to select the gift tile to unlock the new game, just like a unwrapping a gift.
If your Nex Playground hasn't been connected to the internet for a few weeks, it may take longer because there might be other system updates to download.
If that didn't work, try the following:
Reboot your Internet router (provided by your Internet Service Provider) and your Wi-Fi modem/extender, if you have one.
Reboot Nex Playground by unplugging and re-plugging the power after 30 seconds.
Reconnect to internet from the top menu on the home screen.