"Something went wrong" Error
This could be a temporary connection issue. Try it again after rebooting both your Playground, as well as your your Internet modem or router.
Check whether your Playground is up to date. If the version is 1.5.x, it must be updated to the latest version first. If the PlayOS update does not kick in automatically, try these steps:
Forget your Wi-Fi network, then connect again.
Reboot your Wi-Fi network by unplugging the modem/router for about 15 seconds before plugging it back in.
Reboot your Playground by unplugging the power cord for 10 seconds and plugging it back in.
Reconnect your Playground to your Wi-Fi network.
If the above still does not solve the issue, try connect to your mobile device hotspot, to confirm if the issue persists.
If none of the above works, you can try to reset your Playground to factory settings. Please note that all data will be erased, including your game progress, and there's no way to revert this action once it's done. To do this, visit System > Troubleshooting > Factory reset. This should be a last resort.
"Incorrect code" Error
If you are seeing an Incorrect Code error screen:
Press OK and re-enter your Activation Code. Double check the code for any misspellings. Note: Make sure you are distinguishing between the letter O vs. the number 0!
If the issue persists, please send us a message.
"Maximum number allowed" Error
If you are seeing a This Playground can't be added because you've reached the maximum number allowed per account error screen:
A Play Pass can only be activated on a maximum of 2 devices if they are within the same household.
If you believe that you have not met the device limit, please send us a message so we can check.