"Something went wrong" Error
This could be a temporary WiFi connection issue. Try it again after unplugging everything and rebooting your Internet and Wi-FI router.
Check whether your PlayOS version is older than 1.5. Wait for it to update to the latest version (Play OS 1.10 as of writing) first. If the PlayOS update does not kick in automatically, try these steps:
Disconnect/forget your Wi-Fi network
Reboot your Wi-Fi network by unplugging the router and replugging it after 15 seconds.
Reboot your Playground by unplugging the power cord for 30 seconds and plugging it back in.
Reconnect your Playground to your Wi-Fi network.
If the above still does not solve the issue, try connect to your mobile device hotspot.
If none of the above works, try "Factory Reset". Please note that all data will be erased, including your game progress, so this should be the last resort.
"Incorrect code" Error
If you are seeing an Incorrect Code error screen:
Press OK and re-enter your Activation Code. Double check the code for any misspellings. Note: Make sure you are distinguishing between the letter O vs. the number 0!
If the issue persists, please send us a message and we will assist you promptly.
"Maximum number allowed" Error
If you are seeing a This Playground can't be added because you've reached the maximum number allowed per account error screen:
A Play Pass can only be activated on a maximum of 2 devices if they are within the same household.
If you believe that you have not met the device limit, please send us a message and we will assist you promptly.