Please follow these steps if you are having trouble connecting to Wi-Fi:
Troubleshooting "Incorrect Password"
I am seeing an “Incorrect Password” screen:
If you are seeing this screen, please press "Try Again" and re-enter your password.
Troubleshooting “Can’t Connect to Internet”
I am seeing a “Can’t Connect to Internet” screen:
If you are seeing this screen, please make sure that your Wi-Fi network is active.
Then, please review the “Network Info” to make sure everything is correct.
You can also try rebooting Playground by unplugging and re-plugging the power cable as well as connecting to a different Wi-Fi network if available.
If you are still experiencing issues, please contact us and/or your network provider.
Troubleshooting “Something Went Wrong”
I am seeing a “Something went wrong” screen:
If you are seeing this screen, please select “Try again” to connect to the Wi-Fi network.
If the issue persists, please reboot Playground by unplugging and re-plugging the power cable as well as connecting to a different Wi-Fi network if available.
Troubleshooting A Stuck Spinner
I am stuck with a spinner:
If you are stuck with a spinner for more than a minutes, reboot Playground by unplugging and re-plugging the power cable and retry.
If the problem persist, please connecting to a different Wi-Fi network if available.
Otherwise, on the WiFi list, please scroll to the bottom and select “Enter manually”.
Then, please enter the name and password of your Wi-Fi network.