Try these troubleshooting steps if your remote is not working:
Note: Check that your TV remote is not already controlling Nex Playground. Some TVs will detect Nex Playground automatically and switch to your TV remote.
Check that the remote is charged
For Version 1 remote: If your remote looks like this, please make sure it is charged. See How do I charge the remote? for additional instructions.
For Version 2 remote: If your remote looks like this, please check the batteries. Confirm that both batteries are placed positive side downwards or try a new set of batteries.
Try to pair the remote with Playground
Make sure the remote is within 1 ft of Playground and press down the "Back" and "Home" buttons on your remote together for 5 seconds.
Your remote will enter active pairing mode and the LED at the bottom should start blinking rapidly.
If successful, the LED will stay on and you should be able to control Playground.
If the remote is paired but I cannot control Playground
If your remote’s LED is on, this means your remote is paired. However, if you still cannot control Playground with your remote:
Turn off any nearby Playground devices.
Restart Playground by unplugging and plugging the USB-C power cable.
Retry to pair the remote again.
If you are at the “Let’s get started” screen, press “Select” a few times and wait for a couple of seconds to navigate past this screen.
Remote LED is off at the end of pairing
If your remote’s LED is off, this means pairing is unsuccessful. In this case:
Make sure Playground is turned on and there is output on the TV.
Check the remote and Playground is close together (< 1 ft).
Retry to pair the remote.
If this is unsuccessful, restart Playground by unplugging and plugging the USB-C power cable.
Retry to pair the remote again.
If nothing works...
You may be able to use your TV’s remote control to navigate Playground. Or your TV remote is actually already working with Playground.
Check out How can I use my TV remote to control Playground? to learn more, or turn off that setting if you prefer using your Playground remote.
Please send us a message for troubleshooting assistance or to arrange a replacement remote if necessary.