If you are experiencing issues with your device, our Customer Support team may ask you to submit a diagnostic report. Find Your GuideNewer Operations Systems (Play OS 1. 7 and up) Older Operations Systems (Play OS 1.6 and below) Related ArticlesHow does it track my movements?I get an error while activating Play PassHow do I setup Playground for the first time?How to ensure PlayOS is version 1.5 or aboveHow can I fix a stuck game?