Note: It's the same activation process for digital or physical gift cards from Best Buy.
When activating the Play Pass, enter first the 19-digit card number, hit next, then the 4-digit pin. Make sure that there are no spaces between the numbers.
Digital purchase: e-Gift Card received via email
After purchase, you'll get an email confirmation with order details.
You'll received a second email later titled: Your E-Gift Card Order BBY + Order Number. Click View my E-Gift Card.
The email will be from: [email protected]
Insert your email address to see card number and pin details.
Found the card number and pin? Activate it on your Playground:
Once you have the 19-digit card number and 4-digit pin, refer to our other article:
I still don't see my code from Best Buy after 48 hours
It is possible that there are glitches with Best Buy's system, please contact Best Buy Customer Service for help. Unfortunately Nex does NOT have access to their system and our hands are tied. We cannot help you in this situation, we're very sorry!