This article is only applicable to Play Pass purchased on Nex Playground website. If you bought a Play Pass by scanning a QR code on your TV screen, you do not need an activation code because Play Pass would have been automatically activated already after purchase.
If you purchased a Play Pass on Nex Playground website, your activation code will be emailed within 60 minutes of placing the order.
The email will be titled: Your Play Pass Activation Code.
If you don't see the email with your Play Pass activation code:
Check your order confirmation email to verify the email address. The Play Pass activation code is sent to the email address provided at checkout.
Check your spam/junk folder to see if the email is there, the sender email is [email protected] or [email protected].
Make sure there are no filters in your account that may be blocking emails from @nex.inc.
If you are still unable to locate your activation code, please reach out to us and we can help!
For Play Pass purchased from Amazon or retailers please refer to separate help articles here.