Which Play Pass purchases are refundable?
A Play Pass can be refunded when all three of these are true:
You bought it directly from Nex, either on your Playground or on the Nex Playground website.
It’s your first Play Pass purchase of any kind (3-Month or 12-Month, subscription or one-time).
You request the refund within 14 days of activating it.
A Play Pass is not refundable when:
You bought it from Amazon, Best Buy, Target, Walmart, Sam’s Club, or any other retailer. These are one-time Play Passes and their refunds are handled by the retailer, so please contact the respective customer service for assistance.
More than 14 days have passed since activation. You can still turn off auto-renew, and your access to the full catalog continues until the original renewal date.
Turning off auto-renew on its own does not trigger a refund. You need to contact us to request one.
How do I request a refund?
Tell us you’d like a refund for your Play Pass, and include the email address on your Nex account so we can find the purchase.
We’ll confirm whether it’s eligible and process it.
How long does a refund take?
Refunds go back to your original payment method. Your bank usually takes 7 to 10 business days to show the money.