Manage Your Play Pass Auto-Renewal:
Manage Your Play Pass Auto-Renewal Through Our Website:
Visit my.nexplayground.com and sign into your Nex account. This is the account you are signed in on your Playground.
Select Manage.
Select Turn off auto-renew.
Confirm you'd like to turn off the auto-renew.
After canceling auto-renew, your subscription will remain active until the end of the current billing cycle. You will not be charged further as your membership will not renew beyond the pre-paid term.
If you're unsure how to proceed or need additional help, please reach out to us for further assistance.
What to do if your Play Pass expired?
If you are looking to renew your Play Pass after it expired due to multiple failed billing attempts, you can simply purchase a new one. Refer to this Help Center article here for the purchase options: What is a Play Pass?